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Quality and Service Standards

Our primary goal is to ensure you're satisfied with our manuscript editing services.

We guarantee a re-edit free of charge if there are any problems with our edits. 

Editorial quality

All papers are edited by highly qualified science specialists whose academic discipline directly matches the content of your paper. Quality control editors review your paper after it is edited, before returning it to you. We continuously monitor and measure feedback relating to the quality of our editors to ensure you receive the best possible service. 

Confidentiality

We are entrusted with every editing request we receive and value the time and intellectual input. Therefore, we take great care with the handling of confidentilaity relating to personal information and documentation. 

Editorial certificate

We provide an AIP Publishing Author Services editing certificate for you to submit to your target journal along with your submission. You can download your certificate at any time via our online management system.

View a sample certificate

Timeliness

Our aim is to return your paper to you on the due date during our office hours. If we miss this deadline, we will refund the full fee, unless the delay is due to cicumstances beyond our control or we are awaiting information from you. We'll contact you on or before the deadline about any potential delays.  

Privacy

We're committed to ensuring your personal privacy is protected at all times, together with the confidentiality of documents and information that you share with us.

Read our Privacy Policy

Complaints process

We acknowledge complaints within 1 hour of receipt during our business hours (3.30 AM-17.30 PM GMT Monday-Friday), and track and resolve them promptly. If you're not satisfied with our quality, or your paper is rejected on the grounds of language editing, we'll re-edit your paper free of charge.

Start your publishing journey with us