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Our Quality and Service Standards

Our primary goal is to ensure you are satisfied with the quality of our language editing and publication support services.

Editorial quality

All assignments are edited by specialist editors whose academic credentials and experience match the academic discipline relevant to your submission. All papers are screened by a quality control editor prior to being returned to you. We continuously monitor and measure feedback relating to the quality of our editors.

Confidentiality

We recognize that every editing assignment we receive is the result of considerable endeavor, time and intellectual input. We take great care with the handling of confidentiality relating to personal information and documentation.

Editorial certificate

We provide an AIP Author Services editing certificate you can submit to your target journal along with your submission. You can download your own certificate at anytime via our online management system.

View a sample certificate

Timeliness

We aim to return your paper to you on the due date during our office hours. If we are late (unless awaiting information from you or through circumstances beyond our control), we will refund the full fee. We will contact you on or before the due date about any delays.

Privacy

We are committed to ensuring your personal privacy is protected at all times, together with the confidentiality of documents and information that you share with us.

Read our Privacy Policy

Complaints process

Complaints are logged, acknowledged within 24 hours, tracked and responded to promptly. If you are not satisfied with our quality or your paper is rejected on the grounds of language editing, we will re-edit your paper free of charge.

Start your publishing journey with us